Frequently Asked Questions

Neelo is a gamified learning app that helps kids ages 5-10 build essential life skills through interactive play. Think Duolingo for life skills.

Children learn to manage big emotions, navigate social situations, and approach challenges with confidence through engaging stories and games.

Kids explore magical worlds guided by Nova, their friendly dog companion, while parents track progress and get conversation starters through a dedicated Parent Portal.

Neelo is designed for families who want play time to support real growth.

It’s ideal for kids ages 5-10 who are learning to navigate emotions, friendships, and everyday challenges. (Neelo may be designed for kids but the life skills Neelo teaches are foundational for everyone. We all use these skills every day, no matter our age!)

Neelo is designed for children between 5 and 10 years old.

Younger kids enjoy the guided narration and visual gameplay, while older kids engage more deeply with the storylines and problem-solving challenges.

Yes! Each child can have their own profile with separate progress tracking.

Every child benefits from building these foundational life skills.

Whether your child is outgoing or reserved, confident or cautious, these are tools they’ll use every day for the rest of their lives.

Neelo teaches foundational life skills like empathy, problem-solving, cooperation, emotional awareness, and resilience. The building blocks for thriving relationships, and a happy, fulfilling life.

Neelo’s curriculum was developed with child psychologists and educators around five core skill areas:

• Cooperation & Peer Relationships: Building friendships and navigating conflicts

• Emotional Regulation & Resilience: Understanding feelings and bouncing back from setbacks

• Communication & Social Understanding: Listening, empathy, and expressing emotions

• Focus, Responsibility & Self-Control: Following through and making thoughtful choices

• Confidence & Self-Esteem: Practicing courage, positive self-talk, and persistence

Each area unfolds through story-driven adventures across Neelo’s magical worlds, where play naturally reinforces real-life skills.

Kids explore themed worlds and make choices in scenarios that mirror real life – like handling disappointment, making new friends, or solving problems with teammates. They learn through play and reflection, not lectures.

Life skills are the everyday social and emotional abilities – like cooperation, self-awareness, teamwork, empathy, and resilience – that help kids thrive in friendships, at school, and at home.

Neelo focuses on life skills that support academic success – like focus, listening, cooperation, and emotional vocabulary – but doesn’t directly teach subjects like math or science.

Yes. Neelo’s curriculum is built on evidence-based social-emotional learning (SEL) frameworks and cognitive behavioral therapy (CBT) techniques used by educators and child development experts.

Neelo isn’t a replacement for therapy, but it’s a great complement to counseling, occupational therapy, or school SEL programs. It gives kids a fun, low-pressure way to practice coping strategies and communication skills they’re learning elsewhere.

Parents see progress summaries in the Parent Portal showing which skills their child is exploring and how they’re engaging with the content. Kids track their own achievements through in-game rewards and unlocked worlds.

No. Each level includes full voice narration and visual cues so kids can play independently regardless of reading level.

Neelo requires an internet connection to load and play content.

Most levels take 10–15 minutes. Neelo is designed for short, meaningful sessions rather than marathon play.

Yes! We will regularly release new worlds, storylines, and challenges focusing on different life skills within our five core skill areas. Updates are guided by feedback from our community of Neelo families.

Yes. The Parent Portal shows which skills your child is practicing and provides conversation starters to reinforce learning at home, no overwhelming notifications or daily check-ins required.

No. Kids can explore independently, but Neelo gives you conversation starters and activity ideas to connect with your child about what they’re learning, no prep needed.

Neelo runs on most tablets from the last several years.

iPad: Any iPad running iPadOS 15 or later. That covers iPad (5th generation, 2017) and newer, iPad Air (3rd generation, 2019) and newer, iPad mini (5th generation, 2019) and newer, and every iPad Pro. To check yours, open Settings, tap General, then About, and look at Model Name and Software Version.

Android: Tablets with a screen 7 inches or larger, running Android 10 or later, with the Google Play Store installed. That includes Samsung Galaxy Tab, Lenovo Tab, Google Pixel Tablet, and most name-brand tablets from major retailers.

Amazon Fire: Not yet, but it’s close. Fire tablets use the Amazon Appstore instead of Google Play, and Neelo is on its way there soon.

Not supported: Phones, screens smaller than 7 inches, and computers. Neelo is designed for tablet touchscreens, where kids can tap, drag, and play hands-on.

Not sure about your device, or want a heads-up when Neelo lands on Amazon Fire tablets? Email hello@tryneelo.com and we’ll take care of you.

You can reach our team anytime at hello@tryneelo.com.

You can email us at hello@tryneelo.com with the details of the issue or your question. Feel free to attach any screenshots that may help us address your concern faster.

Free space, almost always. Neelo needs about 1.5 GB free to install and update, and tablets with 32 GB of storage fill up fast. If a download stalls on a compatible tablet, clear some space and try again. Still stuck? Email hello@tryneelo.com with your tablet model and we'll help you get it sorted out.