Privacy Policy

Planet 9 Studio LLC ("Planet 9," "we," "our," or "us") is committed to protecting your privacy and complying with applicable data protection laws, including the Children's Online Privacy Protection Act (COPPA), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information from parents, guardians, and other non-child users ("Users" or "you") when they access our website (the "Website"), register for early access, or engage with educational content and resources.

By using the Website, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Website.

I. OVERVIEW

Planet 9's Privacy Policy is guided by our core commitment to protecting families, supporting young learners, and operating with transparency and integrity. We're building tools to help kids thrive—and that includes keeping their data safe.

Our Privacy Policy is rooted in the following principles:

  • We are committed to creating a safe, secure, and empowering space for children, parents, and educators using Planet 9.
  • We do not sell your personal information to third parties. Planet 9 is a mission-driven venture, not a data-mining platform.
  • We strive to provide clear, easy-to-understand access and control over your personal information.
  • We take extra precautions to protect the privacy of young users, including limiting the personal information collected and placing all account creation and purchasing in the hands of parents or educators.
  • Children cannot make purchases or share personal information through Planet 9. Our platform is built with child privacy in mind from day one.
  • We do not serve ads to children. Planet 9 is designed to teach life skills and reinforce learning, not sell products.

This Privacy Policy applies to users of our website and parent portal. A separate privacy policy will govern use of the mobile app and any student-facing features once launched.

II. SCOPE

This Privacy Policy applies to Planet 9's website and parent-facing services only. It governs the personal information collected through our site, including when parents or guardians create an account, access the parent portal, or interact with educational content or support features.

Planet 9 is not directed at children for unsupervised use. The website does not allow children to independently create accounts, enter personal information, or make purchases. All child-related information must be submitted and managed by a parent or legal guardian. A separate privacy policy will apply to any child-facing features within our mobile app once they are launched.

What Data Collection Means

Data collection includes any personal or technical information gathered when users access or interact with Planet 9's website. This includes:

  • Personal Data such as name, email, and login credentials
  • Usage Data such as device details, browsing behavior, and app activity

We only collect the minimum necessary data to support core platform features. Optional data (such as child name or gender) is not required. Parents must provide clear, verifiable consent before any information related to their child is collected.

Third-Party Services

We may use trusted third-party providers for analytics, infrastructure, or billing services, such as:

  • Analytics tools (e.g., Google Analytics, Amplitude)
  • Cloud storage
  • Payment processing (e.g., Stripe, if selected)

If Planet 9 integrates a third-party payment platform like Stripe, users will be directed to that platform's own privacy policy for details about how their financial data is handled. Subscriptions will be the primary payment method. Children will never be able to initiate purchases.

III. TYPES OF INFORMATION WE COLLECT

Planet 9 collects limited personal and behavioral information necessary to operate our website, parent portal, and educational app. We strive to minimize data collection while maximizing transparency—especially when it comes to children.

1. PARENT-PROVIDED INFORMATION

This includes any information parents or guardians voluntarily submit through our website or parent portal:

  • Email address
  • Phone number
  • Child's birth month and year (required for content customization)
  • Child's name, gender, or photo (optional and not required for account creation)
  • Support requests, comments, or feedback submitted through forms or emails

By submitting information on behalf of a child, the parent or guardian confirms they have the legal authority to do so.

2. AUTOMATICALLY COLLECTED DATA

We automatically collect certain technical and usage information when users interact with Planet 9:

  • Device type and operating system
  • Browser type and version
  • IP address
  • Website behavior such as page views, clicks, navigation flow
  • App usage such as game progress, educational milestones, session frequency

We use tools like Google Analytics and Amplitude to track anonymized, aggregate usage patterns to improve performance and user experience.

3. COOKIES AND TRACKING TECHNOLOGIES

Planet 9 uses cookies and similar technologies solely to support site functionality and performance monitoring. We do not use cookies to serve targeted advertising or track children for marketing purposes.

Cookies may be used for:

  • Maintaining session state (e.g., staying logged in)
  • Tracking high-level user engagement (e.g., time spent on site)
  • Troubleshooting and debugging technical issues

Parents can manage cookie preferences through their browser settings.

6. CHILDREN'S DATA

We do not allow children to create accounts, submit personal data, or make purchases. All information associated with children is entered and controlled by a parent or guardian.

  • We collect only the child's birth month and year to customize educational content.
  • Parents may also choose to provide optional details such as the child's name, gender, or photo, but these are not required to use the platform.
  • In compliance with COPPA, we do not knowingly collect any personal information directly from children under 13.
  • As a precaution, features that would allow children to post or share information are blocked by default to prevent accidental disclosures.

IV. HOW WE USE INFORMATION

Planet 9 uses the information we collect to operate, support, and improve our services, provide a personalized educational experience for children, and keep parents informed and in control. We do not sell personal data and we never use data to serve targeted ads.

1. SERVICE FUNCTIONALITY

We use collected information to:

  • Register and manage Parent and Child accounts.
  • Customize educational content based on a child's birth month and year.
  • Track learning milestones and provide progress updates within the parent portal.
  • Enable secure login, account management, and password recovery.
  • Process service-related transactions (e.g., subscriptions, if implemented).
  • Provide support and respond to questions, feedback, or feature requests submitted by users.

2. ANALYTICS & PERFORMANCE

We use anonymized, aggregate data to:

  • Analyze how users navigate the platform and which features are used most often.
  • Identify and resolve technical issues or bugs.
  • Measure app engagement, retention, and educational outcomes.
  • Guide improvements in functionality, user experience, and content design.

V. HOW WE SHARE AND PROTECT INFORMATION

Planet 9 is committed to protecting your personal information and ensuring it is used responsibly. We do not sell your personal data. We only collect and use the minimum necessary to operate and improve our services.

Third-Party Disclosures

We may share your information with trusted service providers who help us operate the platform and deliver services. These third parties are required to use your data only as instructed by Planet 9 and to maintain its confidentiality and security.

Data Security Practices

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or loss.

These safeguards include:

  • Encrypted data transmission (SSL/TLS)
  • Secure storage systems and firewalls
  • Role-based access controls to limit who can view personal data
  • Ongoing monitoring and periodic audits

VI. YOUR RIGHTS AND OUR RESPONSIBILITIES

Planet 9 is committed to protecting your privacy, honoring your legal rights under applicable data protection laws, and ensuring transparency in how we handle your information.

User Privacy Rights

Planet 9 offers users meaningful choices and control over their personal information. Depending on your location and applicable laws, you may have the following rights:

  • Right to Know / Access: You may request information about the categories and specific pieces of personal data we have collected about you and your child.
  • Right to Correct: You may request corrections to inaccurate or outdated information in your account or profile.
  • Right to Delete: You may request that we delete your or your child's personal data, subject to certain legal or operational exceptions.
  • Right to Withdraw Consent: You may withdraw previously granted consent to our collection or processing of your or your child's information.
  • Right to Data Portability (GDPR): If you are located in the European Economic Area (EEA), you may request your personal data in a structured, machine-readable format.
  • Right to Opt Out: Although Planet 9 does not sell personal data or use it for targeted advertising, you may opt out of non-essential analytics and promotional communications.

Contact Information

If you have any questions about this Privacy Policy, your data, or your rights, you may contact our team:

Privacy Contact
Planet 9 Compliance Team
hello@tryneelo.com

We aim to respond to privacy-related inquiries within 10–15 business days. While Planet 9 is not required to designate a formal Data Protection Officer under GDPR, we have assigned an internal team member to serve as our privacy contact and ensure all user inquiries are reviewed promptly.